Page 5 - 2025-2026 Brochure V1

Holiday Information

Holiday Information
Departure times Smoking Service Stops
Departure times are set to comply with All our holiday tour coaches are non- All passengers MUST without exception
the coach pickup route for that particular smoking. leave the coach for the duration of all
holiday. Your pickup time along with service stops of 45 minutes or more,
other relevant details will be confirmed in Special Requests (cannot be guaranteed) when the driver will be leaving the coach.
your Travel Ticket to be sent to you 7 to If any special needs are required, such as This is to comply with E.C. driving regula-
10 days before your day of departure. low rooms or special diets, please let us tions.
know at the time of booking so that your
1. We will endeavour to keep travelling requirements can be passed on to the Dissatisfaction with your holiday
times between refreshment/meal stops to hotels concerned who will do their best Should you have a complaint about your
a maximum of 3 hours. to meet these requirements. holiday, please in the first instance notify
2. For most European holidays, an the hotel manager and/or our driver.
overnight bag is required. Allocation of rooms Should they be unable to resolve the
3. Overnight bags should be kept small When booking it would be helpful if matter then notify us in writing at our
and carried as hand luggage. passengers would specify the type of address as soon as possible and certainly
hotel room required. When the hotel within 14 days of your return, but please
Excursions and Itineraries rooms are booked a block booking is remember that if the first time you
Excursions and itineraries in the brochure made, therefore a variety of rooms are complain is after your return, then it is
are for guidance only. The brochure is allocated, e.g. on different floors, front or almost certainly too late for us to act as
printed many months in advance of your back views, etc. Passengers must be hotels will not accept any complaints that
holiday hence itineraries can be subject to prepared to accept the allocations made they were not given the opportunity to
change for whatever reason. We by the hotel management. Single rooms rectify while in resort.
endeavour to provide value for money by are of limited availability and are
offering the complete package without allocated on a first come first served Infectious or contagious diseases
those hidden extras. All excursions and basis. We do not accept liability for Due to Health & Safety Regulations, we
entrance fees, cruise/train fares as offered suppliers and services provided by hotels. cannot carry passengers who have an
in the brochure are included in the price infectious or contagious medical condition
you pay. Porterage which may result in a hotel refusing
Please note that porterage is only accommodation to the passenger
Luggage included at some hotels, should you concerned. If you have suffered from
Flat suitcases are strongly recommended require assistance please ask reception. such a problem within 14 days of travel,
in preference to soft bags and should be please advise us and supply a doctor’s
limited to one medium sized suitcase not Coach seat allocation confirmation/test result that you are no
exceeding 20kg in weight. For couples A coach seating plan is printed in our longer contagious. We reserve the right
travelling together it is preferable they brochure. Requests for particular seats to terminate your holiday as a result of
bring two smaller cases rather than one can be made at time of booking but seat such a medical condition if required and
large. All baggage and personal allocation is on a first-come, first-served in such circumstances, we are unable to
belongings are carried at the owner’s own basis. In the unlikely event of a coach of offer refunds.
risk. Holidays and Cruises will not accept a different configuration being used, we Please note: although we do our best to
any responsibility for loss or damage then reserve the right to allocate s eats keep our coaches clean and free from
except where such loss or damage is other than those booked by you. Your infectious/contagious virus/disease, you
caused by the proven negligence of the allocated seat on the coach is for the travel on these holidays at your own risk,
company’s employees. duration of the holiday. Single travellers we are not liable for any passenger be-
we reserve the right to re allocate seats coming ill with an infectious or contagious
to meet the demands of the tour. virus/disease.

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