Page 3 - 2024 Holidays by Coach

CUSTOMER INFORMATION

Single Travellers We welcome single travellers and Photographic Identification It is advisable to carry some
actively encourage you to travel with us. Unfortunately, form of photographic identification (i.e. driving licence
where hotels charge a single supplement, we have no or bus pass with photo on) when travelling, in case of
alternative but to pass this on to you. For all our holidays emergencies, but also we find that more & more it is
the hotels we use only allocate a certain number of becoming a general requirement, especially where
single rooms, some may carry a supplement and others ferries are involved.
may not. Once our allocation of these rooms has been
sold, any extra single rooms or doubles for sole Travel Documents Approximately 7-14 days prior
occupancy may carry a higher supplement than that to departure, you will receive a copy of your tour
advertised. If the supplement is higher than that itinerary together with your luggage label and
advertised, we will inform you of this before completing pick-up time.
the booking. Luggage On our coach – EACH customer should use one
Hotels The hotels are carefully chosen to ensure you MEDIUM sized suitcase weighing no more than 18kgs
always receive the best attention. The hotels featured in (40lbs). Please remember, our drivers & porters have to
the brochure are normally 3 or 4 stars, or good quality carry them and can refuse if too heavy to lift.
family-run 2-star hotels. (This does not apply to Holidays by Air or Cruise).
Private Facilities All bedrooms at the featured hotels in Holidays with Overnight Hotels On a holiday which
this brochure have en-suite facilities. includes an overnight stay, you should include a small
bag to carry your overnight requirements. Your main
Hotel Special Requests At the time of making your suitcase may not be accessible until we reach the main
booking you may ask the staff member to include a hotel.
note on your booking of any special requests you may
have. These will be advised to the hotel and although Medication Please ensure that any medication you
normally acceded, they cannot be guaranteed. are required to take is kept in your hand luggage and
NOT in your main suitcase.
Meals Except where specifically noted, all holidays
include a minimum of a 3-course evening meal and full Customer Care We pride ourselves on the level of care
English breakfast. If you require a Special Diet, you must we give to our customers. From the initial booking
inform a staff member when making your reservation. enquiry, through the tour itself, and right back to your
home, you can always be assured of our best attention.
Attractions Every attraction mentioned in the ‘Tour
Highlights’ section within this brochure is included in the Next of Kin We would appreciate it if you would advise
price – there are no hidden extras. us of your Next of Kin contact details. As part of our
customer care policy, we want to advise a relative or
Coach Seats Requests for specific coach seats can be friend of our customer’s situation should it be deemed
made on all holiday bookings, but since allocations are necessary. This will only be done by a senior member of
made on a first come, first served basis, early booking staff.
is recommended.
(Please also refer to the Moving Seats section on this Mobility Scooter We will only accept mobility scooters
page). via pre booking to ensure our drivers are aware they
are being carried. These must meet our insurers
Seat Belts It is the duty of the driver to inform you that requirements and that the main battery can be
the wearing of seatbelts is now a mandatory removed during carriage. We also cannot accept any
requirement whilst a vehicle is in motion. Therefore, liability when loading or in transit for damage or loss.
please ensure you belt-up every journey!
Passports and Identity Requirements Passports are Travel Insurance? - 02392 419855
required for all foreign departures. British Citizens do
not require a Passport for Ireland or the Channel Simply quote Holidays & Cruises at point of contact
Islands, however, some form of photographic Fully-flexible, comprehensive insurance
identification (i.e. passport or driver’s licence) will be
required. Please be aware this may change. Pre-existing medical conditions covered (for
travel in the UK)
Specialist cover for coach tours
No upper age limit in the UK
Moving Seats! “Easy to book, instructions were clear and everything
went smoothly. I would definitely use P J Hayman
Allocation of Seats:
Coach Plus in the future” – Mrs & Mrs Keenor
When a customer books a tour with us, a seat of their choice is
allocated. That seat remains theirs for the duration of the tour. Please ask our staff for more details
The company reserves the right, for operational purposes, to move
customers on to other seats. Join the Travelclub
This will mainly occur when we have single customers on individual
seats thereby not allowing a couple to sit together.
£20 per year - per household
These changes will only be made
when the tour is almost full and £10 off Holidays, £5 off Theatre, £3 off Days Away
those affected will be the most
recent bookings. Newsletter & exclusive travel offers sent toyou
Travelclub event invites
The customer will be advised of
the move before the tour or day Personal travel benefits for your own holidays
excursion commences.
Please see back cover for more details